Frequently Asked Questions
Three reasons: FRESH FAST HOME
- High-quality fresh produce: our products are still prepared using traditional methods, and you can taste the difference. The difference compared to supermarkets is remarkable. We guarantee that we work with pure products. Fresh meat is delivered daily. We have specific agreements with the slaughterhouse and our suppliers to ensure this.
- Convenient and time-saving: you don't have to travel and can place your order from the comfort of your home or office, with just a few simple clicks. Have everything delivered to your home or office. After work, simply take your order home in the refrigerated box. That saves you a lot of time. Order before 10 AM today, and it will be delivered tomorrow.
- Delivery will be made to your home or any address you choose (your neighbors, your work, etc.). So you don't have to make a special detour; simply have it delivered to your preferred address. It's crucial that someone is present at the delivery location, as these are FRESH products that need to be with you the day after shipment.
Your order will be kept at the right temperature using
special cooling elements and a special cooling bag/insulated bag.
If you've ordered multiple times and already have a
large number of cool packs/cool bags, you can contact us by email.
We'll send you instructions on how to return the cool packs/cool bags.
Upon receipt of this, we will send you a coupon
number:
- For every 25 cooling packs you receive 1 kg of minced meat for free
with your next VIB order.
- For every 6 cool bags you order, you'll receive 1 kg of sausages for
free with your next VIB order.
To keep the meat cool, cooling packs are added. These ensure the meat stays chilled for at least 48 hours.
It's very important that you place everything in the refrigerator or freezer immediately after opening. Once the box is opened, it will NOT stay refrigerated any longer!
If the meat unexpectedly arrives above 7ºC, you can return the package. Please contact us for this. orders@vlees-in-the-box.be
As soon as the delivery leaves the courier, you will receive an email with a tracking code and the estimated delivery time.
With this code, you can track the status of your package on the courier's website. We'll keep an eye on it as well.
If you have any problems, please contact us via orders@vlees-in-the-box.be.
Absolutely! Have them add "treat + your first and last name" in the comments section of their order, and they'll both receive a 10% discount code* for their next purchase.
The more friends you refer, the more discounted orders you can place!
* 1 code per order - cannot be combined with other discount codes
If you're not home much during the day, you can have your order delivered to your work or a neighbor's house.
Your delivery address doesn't have to be your home address.
It's very important that someone is present at the delivery address to receive your package. This way, you can still pick it up in the evening.
If not, the parcel service will take the package back, and you'll be responsible for half of the return shipping costs.
Vlees-in-the-box ensures a constant supply of new products, and the assortment is regularly expanded.
Do you have a comment or suggestion regarding our selection?
Please let us know via orders@vlees-in-the-box.be or via 011/70 50 80.
If you would like information regarding the 14 food allergens listed in Regulation 1169/2011 of the European Parliament and of the Council, please feel free to contact us by phone or send us an email to info@vlees-in-the-box.be The composition of our products is subject to change.
Delivery throughout the Netherlands, EXCEPT the Wadden Islands, is possible from Wednesday to Friday. The packages are delivered by the courier service PostNL.
It is very important that you are at home for the delivery! After all, these are fresh items that have been prepared fresh the day before delivery.
You can also choose a different delivery address, for example with neighbors or family who you know for sure will be at home.
PostNL will send you an email containing a tracking code the day before shipment. You can use this to track the status of your package.
Should anything unexpected occur, please contact us at: 0032 11 70 50 80 or orders@vlees-in-the-box.be.
In the event that no one is home, the parcel service will take the package back. You will cover half of the return costs (15 euros).
At Vlees-in-the-Box, your safety comes first. That is why we have spent a lot of time setting up the shipping process properly.
Het kan soms gebeuren dat de e-mail die u rechtstreeks van onze koerierdienst (Transforce of Postnl) ontvangt in de junk/spam map terecht komt.
Het is daarom raadzaam uw junk/spam folder te controleren.
Indien u de e-mail niet vindt kan u contact opnemen met ons op het nr 011 70 50 80 of via mail bestellingen@vlees-in-the-box.be
Our website accepts only 1 discount code per order.
If you wish to use multiple discounts, we ask you to place a new / additional order.
Our courier service PostNL or Transforce will visit you between 8:00 AM and 10:00 PM.
It is not possible to choose a delivery time. However, you will receive a tracking email from the courier service so you can track the package.
Be sure to also check your junk mail/spam folder if you do not find the tracking email immediately.
Please note that the package may exceptionally be delivered 1 day later by the courier service during busy periods.
This In itself, this has no impact on the meat, as our cooling elements ensure that the package remains cool for a minimum of 48 hours.
If you have any questions about this, do not hesitate to contact our customer service via info@vlees-in-the-box.be.
The meat supplied by Vlees-in-the-Box is always fresh, so you may still freeze it.
If you are unable to reach us by phone, you can also reach us by email: orders@vlees-in-the-box.be.
We try to respond within 2 working days.
We apologize for the inconvenience.