GENERAL CONDITIONS

GENERAL SALES AND DELIVERY CONDITIONS WEBSHOP VITB

1. LANGUAGE, LANGUE

Dutch: These General Terms and Conditions are available upon request and can also be consulted at www.vlees-in-the-box.be, in Dutch and French. The Dutch version of these General Terms and Conditions is the only authentic one.

Français: These Conditions Générales are available for simple requests and consultations on the site www.viande-dans-le-box.be, and in the Netherlands and France. The Dutch version of the Conditions General is the authentic version.

2. DEFINITIONS

2.1 “VITB”: the private company “VITB”, with registered office at B-3512 Stevoort, Regenakkerstraat 9, registered in the register of legal entities of Antwerp, Hasselt department under number 0820.925.945 and known to the VAT administration under number BE 0820.925.945.

2.2 “General Terms and Conditions”: these general terms and conditions of sale and delivery.

2.3 “Buyer” or “Customer”: any natural person or legal entity who purchases one or more product(s) or services via this Website, places an order for this or requests a quote.

2.4 “Consumer”: any Buyer who purchases one or more product(s) or services via the Website exclusively for non-professional purposes, places an order for this or requests a quote.

2.5 “Website”: www.vlees-in-the-box.be

3. APPLICABILITY

3.1 The legal relationship between the Buyer and VITB and everything related thereto is exclusively subject to the following standards: (in hierarchically descending order, the following in the absence or silence of the previous) (1) the written and signed special agreement; (2) the electronic Order Confirmation; (3) these Terms and Conditions; (4) Articles 4-39 and 41-88 of the CISG; (5) Belgian law. VITB rejects all other standards and conditions, with the sole exception of the conditions that VITB has expressly agreed in writing with the Buyer. These expressly accepted deviations in writing are only valid for the agreement to which they relate and cannot be invoked in any other, even similar, agreements. The Buyer accepts that these General Terms and Conditions will be the only ones applicable, to the exclusion of his own general or specific (purchase) conditions, even if they determine that they are the only ones applicable. By using the Website, filling the digital shopping cart on the VITB Website, placing an order and/or concluding any agreement via the Website, the Buyer declares that he has taken note of and agrees to these General Terms and Conditions. Conditions and all other rights and obligations as stated on the Website. In these cases, the Buyer is therefore bound by these General Terms and Conditions and the aforementioned rights and obligations.

3.2 These General Terms and Conditions are without prejudice to the statutory rights mandatorily granted to the Buyer under applicable national consumer protection legislation, including the statutory guarantee of conformity of the goods.

3.3 The possible nullity of one of the provisions of these General Terms and Conditions or part of a provision does not affect the applicability of the other provisions and/or the remainder of the provision. In the event of nullity of one of the provisions, VITB and the Buyer will, to the extent possible and according to their loyalty and conviction, negotiate to replace the null and void provision with an equivalent provision that complies with the general spirit of these General Terms and Conditions.

3.4 If VITB were to fail or even repeatedly fail to enforce or apply one or more of the rights listed in these General Terms and Conditions, this can only be regarded as tolerating a certain situation and does not lead to legal proceedings. Such failure can never be regarded as a waiver of those provision(s) and will never affect the validity of these rights.

3.5 VITB always has the right to change these General Terms and Conditions. It is the Buyer's responsibility to regularly consult these General Terms and Conditions.

4. QUOTE, ORDER – REALIZATION ONLINE PURCHASE

4.1 Every offer on the Website, in catalogues, newsletters, notes, leaflets and other advertising announcements is for information purposes only. VITB may adjust or withdraw the offers on the Website at any time. In any case, offers are only valid while supplies last. Obvious mistakes and/or errors in the offer do not bind VITB. Despite the fact that the catalogues, Website and other advertising announcements are compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. VITB is only obliged to make an obligation of means for the accuracy, updating or completeness of the information provided. VITB is under no circumstances liable for material errors, typesetting or printing errors.

 4.2 Quotations from VITB are entirely without obligation and can only be regarded as an invitation to purchase or place an order by the Buyer, unless expressly stated otherwise. A quotation is only valid for the specific assignment to which it relates and therefore does not automatically apply to subsequent similar assignments.

4.3 The agreement between VITB and the Buyer is only concluded after the Buyer has placed an order on the Website and VITB confirms this order by e-mail (hereinafter referred to as the “Order Confirmation”). In the Order Confirmation, the Buyer receives a summary of the order and an overview of these General Terms and Conditions. VITB always reserves the right to refuse orders – without giving reasons.

4.4 Cancellation of an order before it has been shipped is always possible and free of charge. Cancellation of an order after it has been shipped must be done in accordance with the withdrawal procedure provided for in Article 5 of these General Terms and Conditions. If the Buyer wishes to cancel the order, he must immediately contact customer service: by telephone: +32 11 70 50 80 or by e-mail orders@vlees-in-the-box

4.5 The Buyer can exchange the purchased products for other products or a voucher during a period of 365 calendar days after the date of receipt, with or without payment of a surplus taking into account the price of the products for which the products already purchased are exchanged. If the Buyer wishes to exchange the products he has purchased, he must notify VITB (3512 Stevoort (Belgium), Regenakkerstraat 9, info@vlees-in-the-box.be) by post or e-mail. If VITB can agree to the exchange, VITB will contact the Buyer to practically arrange the exchange and this at VITB's expense. VITB will also inform the Buyer of any refusal of an exchange request. The products purchased by the buyer can only be exchanged if they have not been used and are in the same condition as at the time of delivery. The products must also be returned/returned in the original packaging, including all accessories supplied with the product.

5. RIGHT OF WITHDRAWAL

5.1 The Consumer has a right of withdrawal with regard to the products purchased via the webshop. Pursuant to Book VI Market Practices & Consumer Protection of the Economic Law Code, the Consumer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day on which the Consumer or a third party designated by the Consumer, who is not the carrier, acquires physical possession of the product.

5.2 To exercise the right of withdrawal, the Consumer must inform VITB (3512 Stevoort (Belgium), Regenakkerstraat 9, info@vlees-in-the-box.be) by means of an unambiguous statement by post or by e-mail. his decision to withdraw from the agreement. The Consumer can also use the model withdrawal form (can be downloaded from the Website), but is not obliged to do so. To comply with the withdrawal period, it is sufficient for the Consumer to send his communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

5.3 If the Consumer revokes the agreement, the Consumer will receive back all payments he has made at that time from VITB, including delivery costs (with the exception of any additional costs resulting from the Consumer's choice of a different method of delivery than the one specified by VITB offered cheapest standard delivery) without delay and in any case not later than 14 calendar days after VITB has been informed of the Consumer's decision to withdraw from the agreement, taking into account what is stated in Article 13.2 of these General Terms and Conditions. VITB will then reimburse the Consumer using the same payment method with which the Consumer carried out the original transaction, unless the Consumer has expressly agreed otherwise. In any case, the Consumer will not be charged any costs for such refunds. VITB may wait with the refund until VITB has received the products back or the Consumer has demonstrated that he has returned the products, whichever comes first. The reimbursement of delivery costs by VITB is always pro rata. (For example: Consumer purchases 2 products and returns 1 upon cancellation. In that case, VITB must only reimburse 50% of the delivery costs.) However, if VITB uses a fixed delivery cost, VITB will not, in the event of a partial cancellation, be obliged to reimburse any delivery costs.

5.4 The Consumer must hand over the products to VITB or have the products collected by VITB without delay, but in any case no later than 14 calendar days after the day on which he communicated the decision to withdraw from the agreement to VITB. VITB arranges the collection according to its own choice of transport and in consultation with the customer regarding date and time. The direct costs of returning the products will be borne by VITB, unless otherwise agreed. The returned product must not have been used and must be in the same condition as at the time of delivery. In addition, the product must be returned in the original packaging in which the product was shipped, whether or not opened and including all accessories supplied with the product, so that VITB can still resell the product to a third party after cancellation. The Consumer is only liable for the depreciation of the products resulting from the use of the products that goes beyond what is necessary to determine the nature, characteristics and operation of the products.

5.5 The right of withdrawal does not apply, among other things, to:

- products that are manufactured according to the Consumer's specifications or that are clearly intended for a specific person;

- products whose expiry date has passed or which spoil quickly

- products that can spoil or age quickly or that have a limited shelf life (such as yeasts, enzymes, etc.);

- sealed products that - for reasons of health protection or hygiene - are not suitable for return once the packaging has been opened (e.g. additives, etc.);

- alcoholic drinks, the price of which was agreed upon at the conclusion of the agreement, but delivery of which can only take place after 30 days, and whose actual value depends on fluctuations in the market, over which VITB has no influence.

5.6 Under no circumstances does a professional Buyer have the right of withdrawal.

6. PRICE AND COSTS

6.1 The stated price only relates to the products as they are described verbatim. Materials, accessories and accessories not mentioned in the information about a particular product are not included. The accompanying photo is intended for decorative purposes and may contain elements that are not included in the stated price.

6.2 All prices are expressed in Euro and include VAT, any import/export duties and reservation and/or administration costs, but exclude any delivery or shipping costs. Shipping costs are not included. They depend on the chosen shipping method, the weight of the products, the delivery address, etc. During the online ordering process, step 1 will indicate exactly how much shipping costs will be charged. The chosen shipping method and final shipping costs are also stated on the Order Confirmation that the Buyer receives upon concluding the agreement. Additional costs associated with the Buyer's choice of payment option may be charged by VITB.

6.3 VITB reserves the right to change the prices stated on the Website at any time. Nevertheless, the products will be invoiced based on the rates in effect at the time the order was accepted. Obvious errors, manipulations or mistakes (such as obvious inaccuracies) can also be corrected by VITB after the conclusion of the agreement.

6.4 Currency fluctuations, increases in material prices and raw materials, wages, salaries, social security contributions, costs imposed by the government, (environmental) levies and taxes, transport costs, import and export duties or insurance premiums (merely an example list), which occur between the placing of the order and the delivery of the products may lead to an increase in the price. However, if the price is increased, the Buyer has the right to terminate the agreement within 48 hours without costs. This dissolution cannot give rise to payment of any compensation by VITB.

7. DELIVERY OF THE PURCHASED PRODUCTS

7.1 Unless otherwise agreed, deliveries are made as standard in accordance with the Incoterm® “Delivered At Place” (DAP) (Incoterms ® 2010) at the delivery address specified by the Buyer. The transfer of risk for damage, destruction and disappearance with regard to the products therefore passes at the time of actual delivery. At this time, VITB is also released from its delivery obligation.

7.2 Any delivery that was not explicitly provided for in the Buyer's order and/or the Order Confirmation from VITB is deemed to be an additional delivery at the Buyer's request and will be charged as such.

7.3 With the exception of agreements with a Consumer, VITB always reserves the right to split deliveries or attach other conditions to the delivery.

7.4 Except in the case of payment by cash on delivery and payment by bank transfer after receipt of the invoice, an order will only be shipped after VITB has received payment. VITB always strives to deliver orders on the delivery day chosen by the customer, provided that the ordered products are in stock. The Buyer must indicate during the online ordering process which method of delivery he opts for.

7.5 However, the delivery period, including those stated on quotations, orders and Order Confirmations, is always indicative and is not an essential component of VITB's obligations towards the Buyer. Exceeding the communicated delivery period can never give rise to payment of any compensation nor to the dissolution of the purchase between VITB and the Buyer, on the understanding that VITB undertakes - with the exception of pre-sales - in any case within 30 days after payment to be made. In any case, VITB can never be held liable for delays caused by the Buyer or third parties. Changes to the order automatically result in the expiration of the expected delivery times.

7.6 If the Buyer is absent upon delivery to the delivery address specified by him, the transport service will leave a message with a view to contact between VITB and the Buyer. After contacting the Buyer, a second attempt will be made to deliver the products. In the absence of any response from the Buyer within a period of five (5) working days after the first delivery attempt or in the absence of the Buyer at the second delivery attempt, the products will be returned to VITB's registered office. The costs of return, as well as the associated costs (such as, but not limited to, taxes, VAT, storage costs, etc.) are borne by the Buyer. In such a case, the agreement between VITB and the Buyer will be deemed to have been dissolved. Any price already paid by the Buyer will be refunded by VITB, minus the aforementioned return shipping costs and any associated costs.

8. BILLING AND PAYMENT

8.1 Orders must always be paid in advance by the Buyer. When placing the order, the Buyer can choose between different payment options:

- Credit card (VISA/MASTERCARD)

-Maestro

- Bancontact/Mister Cash

- iDEAL

8.2 Complaints regarding invoices must be reported to VITB within a period of 3 working days after the invoice date, under penalty of inadmissibility. These complaints do not release the Buyer from his payment obligation.

8.3 By ordering a product, the Buyer expressly agrees to the use of electronic invoicing by VITB, unless otherwise agreed in writing between the parties.

8.8 Submitting a complaint does not release the Buyer from his payment obligation.

9. RESERVATION OF TITLE

9.1 The delivered products remain the exclusive property of VITB until full payment of the principal sum, interest and costs by the Buyer. Until then, the Buyer may not sell or pledge the purchased products to a third party or dispose of them in any way. If the Buyer resells the purchased products before having paid the aforementioned amounts in full and correctly, the aforementioned right will transfer to the resulting sales price. However, the risk for loss or damage passes to the Buyer upon delivery. If necessary, the Buyer undertakes to inform third parties of VITB's retention of title (for example to anyone who would seize items that have not yet been fully paid for).

9.2 In the event of non-payment or incomplete payment on the due date of one of the invoices, VITB has the right, by operation of law and without prior notice of default, to reclaim the products already delivered from the Buyer. When VITB receives the products back and they are still in good condition (this includes evaluating the correct cooling and storage of these products), the amounts already paid will be refunded to the Buyer after deduction of: (1) the loss of profit, at a fixed rate budgeted at 15% of the total invoice amount; and (2) a fixed compensation of 5% on the total invoice amount, for the (additional) management and administration costs. All this applies without prejudice to VITB's right to prove higher damages.

10. ACCEPTANCE, WARRANTY AND COMPLAINTS

10.1 Under the law of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has a legal warranty of 2 years. This legal warranty applies from the date of purchase by (if applicable, delivery to) the first owner.

10.2 The Buyer must carry out an initial verification immediately upon receipt of the purchased products. This immediate verification obligation relates, among other things, to (a purely exemplary list): quantity, conformity of the delivery, visible defects, correct location(s), etc. The Buyer must immediately report verifiable deviations, under penalty of forfeiture, within 48 hours after delivery. to be communicated to VITB in writing (by post or via info@vlees-in-the-box.be), with reference to the correct number of the delivery note and/or the Order Confirmation.

10.3 Putting into use, processing, repackaging, and/or reselling the products delivered by VITB is considered to be product inspection and acceptance, counts as final delivery of the products in question, and releases VITB from its responsibilities and liability in accordance with Article 11 of the Terms and Conditions.

10.4 Complaints regarding hidden defects in the delivered products must be reported in writing (by post or e-mail) to VITB within a period of 48 hours after discovery of the defect, under penalty of inadmissibility, with reference to the correct number of the delivery note and/or the Order Confirmation. Such complaints can be reported to VITB within the statutory warranty period, on the understanding that VITB will not be liable for any loss of quality that may arise due to causes inherent to the nature of the product (including, but not limited to, normal aging). VITB undertakes to accept complaints that have been correctly reported within a period of 14 calendar days after delivery. Under no circumstances will VITB be liable for loss of quality and damage as a result of treatment or incorrect use of the products by the Buyer.

10.5 In the event of complaints that are reported to VITB in a timely and correct manner, VITB will, at its own discretion and discretion: (1) replace the defective products, insofar as the same products are still in stock. If the defective product is no longer in stock, VITB may choose to provide the Buyer with an equivalent of the defective product (e.g. a voucher); or (2) return of the defective product, with credit to the Buyer. The Customer acknowledges that these measures each individually constitute full and adequate compensation for any possible damage resulting from any defects and accepts that the implementation of these measures cannot be regarded as an acceptance of liability by VITB.

10.6 Under no circumstances may the Buyer return products to VITB on the basis of this Article 10 without the latter's prior written consent. VITB reserves the right to determine the defects on site together with the Buyer and to investigate their cause. If necessary, VITB will contact the Buyer in order to practically arrange the return of products accepted by VITB, whereby VITB will bear the costs.

10.7 The possible replacement of products cannot give rise to payment of any compensation, nor to termination of the agreement between VITB and the Buyer.

10.8 Complaints and/or a possible (partial) replacement of products do not in any case release the Customer from his payment obligation within the written agreement between VITB and the Buyer, the Order Confirmation from VITB, these General Terms and Conditions, and/or the respective term(s) determined invoice.

10.9 The Customer is obliged to reimburse costs incurred as a result of unjustified complaints.

10.10 If the Consumer has a dispute with VITB and has already consulted the latter about this, the Consumer has the option to ask for advice or file a complaint with BeCommerce, as provided in Article 19.

11. LIABILITY

11.1 With the exception of the indemnification by VITB in accordance with the warranty provision in Article 10 of these General Terms and Conditions, VITB's liability towards the Buyer is limited to the liability that is mandatorily imposed by law and is in any case limited to the lowest of the following two amounts: (1) the respective invoice amount (excl. VAT); (2) the amount that VITB receives from its insurer in the context of the respective liability file under the BA liability policy taken out by VITB.

11.2 VITB is under no circumstances liable for: (1) indirect damage (including, but not limited to, loss of turnover, damage to third parties), (2) defects caused directly or indirectly by the act of the Buyer or of a third party, regardless of whether this is caused by error or negligence, (3) damage resulting from the incorrect or inappropriate use of the purchased products, nor for an unintended and/or undesirable interaction resulting from simultaneous use of the product with other products, (4) damage resulting from non-compliance by the Buyer, its employees or employees and/or the end user with legal and/or other obligations.

11.3 The Buyer acknowledges that VITB makes no warranty that the products comply with the regulations or requirements applicable in any jurisdiction, other than the regulations or requirements applicable in Belgium, as applicable at the time of delivery of the product to the Buyer by VITB , so that VITB cannot be held responsible for subsequent changes in the law of any kind.

11.4 The Buyer is solely responsible for the resale of the purchased products and guarantees to comply with all obligations (legal and other) in this regard.

12. INDEMNIFICATION

12.1 The Buyer shall fully indemnify and defend VITB against all claims and proceedings, including the claims and proceedings of third parties, arising out of or resulting from any act or omission of the Buyer, contrary to the written agreement between VITB and the Buyer, the Order Confirmation from VITB, these General Terms and Conditions, and/or other (legal) obligations of the Buyer.

12.2 The Buyer will indemnify VITB against all damages, including legal and other costs, arising from its defense of the claims and/or procedures referred to in Article 12.1 of these General Terms and Conditions.

13. PROMOTIONS

13.1 Promotional gifts by VITB, in any form whatsoever (such as, but not limited to, price reductions, discount coupons, free shipping, etc.) must always be used in accordance with the guidelines as expressly indicated in this regard. In any case, these can only relate to one (1) order, cannot be cumulated and are of a personal nature.

13.2 If the Consumer uses the right of withdrawal for products that have been the subject of a promotion, VITB reserves the right to recalculate the price of the products that have not been the subject of the withdrawal. For example: a promotional campaign that means that when you purchase product A, product B can be obtained at half price. The Buyer revokes product A. The promotional conditions are then no longer met and the full price will have to be paid for product B. In that case, VITB will refund the funds, in accordance with Article 5 of these General Terms and Conditions, minus the additional portion that still needs to be paid for product B.

14. FORCE MAJEURE AND HARDSHIP

14.1 VITB is not liable for any failure to fulfill its obligations caused by force majeure or hardship.

14.2 In the event of force majeure or hardship, VITB may, at its own discretion and discretion, without any prior notice of default or legal action being required, and without any right of recourse against VITB:

(1) propose to Buyer to replace the missing products with a functional equivalent;

(2) temporarily suspend the performance of its obligations;

(3) terminate the agreement between VITB and the Buyer extrajudicially; and/or

(4) invite the Buyer to renegotiate the agreement between VITB and the Buyer. If the Customer does not participate in these renegotiations in good faith, VITB may, in accordance with Article 23 of these General Terms and Conditions, request the court to determine new contract conditions and/or to order the Buyer to pay damages.

14.3 Force majeure and hardship include, among other things (a list of examples only): unavailability and/or scarcity of certain materials; raw material scarcity; currency fluctuations, increases in material prices, prices of auxiliary materials and raw materials, wages, salaries, social security contributions, government-imposed costs, levies and taxes, transport costs, import and export duties or insurance premiums; ice; special weather conditions; strike; mobilization; war; disease; accidents; communication and IT disruptions; government measures; export ban; delay in supply; transport and/or movement barriers; including lack of or withdrawal of transportation options; export barriers; import barriers; breakdown; traffic jam; etc.

15. NETTING

15.1 In accordance with the Financial Security Act of December 15, 2004, VITB and the Buyer automatically and legally offset and settle all currently existing and future debt claims against each other. This means that in the permanent relationship between VITB and the Buyer, only the largest debt claim remains on balance after the aforementioned automatic settlement.

15.2 This debt settlement will in any case be enforceable against the trustee and the other concurrent creditors, who will therefore not be able to oppose the debt settlement carried out by the Buyer and VITB.

16. SUSPENSION AND DISSOLUTION

16.1 In the event of any change in the situation of the Customer, such as death, conversion, merger, takeover, transfer, liquidation, cessation of payment, collective or amicable agreement, request for deferral of payment, cessation of activity, attachment or any other circumstance that may damage confidence in the Buyer's creditworthiness, VITB reserves the right, due to that mere fact: either to suspend the execution of one or more agreements with the Buyer until the Buyer provides adequate security for his payment ; or to declare one or more agreements with the Buyer dissolved from the date of dispatch of the cancellation, without prior notice of default and without judicial intervention, without prejudice to VITB's right to claim additional damages.

16.2 If the agreement between VITB and the Buyer is terminated, whether or not under application of the right of termination described in Article 16.1 of these General Terms and Conditions, the Buyer loses the right to require VITB to comply with its obligations with regard to the terminated agreement.

17. INTELLECTUAL PROPERTY

17.1 VITB remains the exclusive holder of all intellectual property rights it holds on the products it supplies. VITB guarantees that it has the necessary licenses to offer its product range.

18. PERSONAL DATA AND IMAGES

18.1 The Buyer gives VITB permission to include the personal data provided by the Buyer in an automated database. This data will be used for the purpose of conducting information or promotional campaigns in connection with the products offered by VITB. The Buyer gives VITB permission to transfer this information to third parties for the processing of the order.

18.2 The Buyer can always request communication and correction of his data. If the Buyer no longer wishes to receive commercial information from VITB, the Buyer must inform VITB of this:

- by post: VITB NV, Regenakkerstraat 9, 3512 Stevoort

- by e-mail: info@vlees-in-the-box.be

18.3 The Customer authorizes VITB to use images of the products delivered to the Customer for: (merely an exemplary list) general information, advertising purposes, publication on the Website, publication in brochure(s), etc.

19. DISPUTES

19.1 Agreements between VITB and the Buyer are exclusively governed by Belgian law, to the extent that private international law allows this.

19.2 Disputes between the Consumer and VITB regarding the conclusion or execution of agreements relating to products and services to be supplied or delivered by VITB, can be submitted by both the Consumer and VITB to BeCommerce, with due observance of the provisions below.

19.3 A dispute will only be processed by the BeCommerce Disputes Committee if the Consumer has submitted his complaint to VITB in accordance with the procedure indicated in Article 10 of these General Terms and Conditions.

19.4 VITB is bound by this choice by the Consumer to submit a dispute to BeCommerce.

19.5 If VITB requests intervention, the Consumer must state in writing within five weeks of a written request made by VITB whether he wishes this or whether he wants the dispute to be dealt with by the competent court. If VITB does not hear of the Consumer's choice within the period of five weeks, VITB is entitled to submit the dispute to the competent court.

19.6 Disputes between VITB and the Buyer submitted to the courts fall under the exclusive jurisdiction of the competent courts of the registered office of VITB, unless VITB chooses to bring a dispute before the court of the registered office or place of residence of the Buyer.

19.7 For alternative dispute resolution regarding online purchases, you can also visit the ODR (Online Dispute Resolution) platform of the European Union: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main. home.show&lng=NL 20.